INVESTIGATING IMPACT OF LEARNING ORGANIZATION ON ORGANIZATIONAL PERFORMANCE THROUGH INTERMEDIARY VARIABLES OF STAFF SATISFACTION AND PERFORMANCE (CASE STUDY: NATIONAL BANK BRANCHES IN ZABOL)

Abstract

Abstract. The purpose of this study was to investigate the effect of learning organization on organizational performance through the variables of staff satisfaction and performance among branches of National Bank of Zabol. The statistical population of this research consists of all employees and experts and managers of branches of the National Bank of Zabol, which are currently operating. According to our follow-up, the size of the population is estimated by about 1218 people. For sampling, the Cochran sample size formula with limited population was used. Finally, 295 statistical units were analyzed. The data collection tool was a standard questionnaire of Hatane et al (2015). Also, in order to describe the data analysis and testing the hypotheses of the research, we used the inferential statistics and structural equation modeling method that was analyzed using smart-pls software. After analyzing the information, each research hypothesis was confirmed. The results of the research hypotheses test show that the learning organization has a positive effect on employee satisfaction and performance, and on the organization performance; the positive effect of employee satisfaction and performance on organizational performance of bank branches was also approved. Keywords: learning organization, staff satisfaction, staff performance, organizational performance, branches of National Bank in Zabol.