Abstract
Knowledge Management (KM) is a systematic approach in creating, sharing, using and managing information effectively sustain knowledge regardless public or private organizations. It helps organizations to make better decision making in order to achieve the goals and increase the productivity. However, many public organizations are still facing challenges to adopt knowledge management practices compared to private organization due to lack of awareness. They are not aware of the influenced factors such as people, process, and technology. Therefore, this paper identifies influencing factors that contributed to the successful KM practices in public sectors. This study employs quantitative approaches by distributing a set of questionnaires to 83 IT practitioners in public organizations. 63 returned responses were analyzed using the Rasch Measurement Model. The findings indicated that there is a lack of participation amongst the staff in practicing efficient knowledge management due to they are still not ready to accept changes to the new system, lack of exposure and behavior. In addition, looking at critical success factor such as on the human resources (HR), there is a lack of encouragement such as rewards and recognition given to employees who practices KM in the organization. As a result, this paper highlights the most influential factors for effective knowledge management practices in terms of people, process and technology. We hope that the results can be used as a guideline to rectify the challenges in KM practices especially in the public organizations.
Highlights
Knowledge Management (KM) is a systematic effort to encourage and facilitate the flow of knowledge within the organization to speed up organizational learning [1]
This study focuses on middle management and top management, including their processes and activities regarding KM practices
Most of the respondents are from the Information Technology department, which compromise 44.4% and 33.3% of human resource department
Summary
Knowledge Management (KM) is a systematic effort to encourage and facilitate the flow of knowledge within the organization to speed up organizational learning [1]. Knowledge-based information plays a very important role in the public sector as well as in the private sector. Public organizations showing its tendencies to culture and challenged when it comes to introduction of new management initiatives. Implementation of KM in the public sector is still not clear even longstanding and there is resistance to change, from the perspective of the individual [2]. There is resistance to change, from the perspective of the individual to any related KM practices or system. There is evidence showed that more studies done in private sectors with a small contribution towards the public sector [3]. It is found that [1] research on public sector is relatively less compared to the private sector
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: International Journal of Advanced Computer Science and Applications
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
