Investigating Drivers for Users’ Adoption of E-government Information Systems: An Empirical Study Based on a Service Portal in Lai Chau, Vietnam

Abstract

Information and communication technology and the Internet have reshaped the mind and life of many people around the globe. By taking advantages of these technologies, governments around the world are introducing e-government services to better serve their citizens. One of the primary goals in building a Lai Chau e-government system is to provide online business registration services to the citizens and businesses of Lai Chau, Vietnam. This study is to examine factors influencing users’ adoption of the online business license service portal in Lai Chau. Based on literature review, we propose a research model founded on the well-known technology acceptance model (TAM). Our model theorizes that external variables including local government support, communication and service quality can affect users’ perceived ease of use and perceived usefulness in TAM. An empirical study was conducted to validate the proposed model. Questionnaires based on validated items from previous studies were distributed to several work places in Lau Chau. A total of 107 complete responses were collected for statistical analysis. Our results show that each hypothesis in the research model is supported with a high significance level. Managerial implications for the e-government service operators will be discussed.