Investigating decision making in IT outsourcing

Abstract

This paper describes a proposed methodology for research to provide an in-depth investigation on a conceptual model that helps realize the complexities of offshore outsourcing IT Knowledge and service work. This paper builds on a preliminary study that was executed by the authors. The model recognizes the essential challenges that such strategies entail. The model presents a sequential view of building organizational capability in offshore outsourcing in the IT service sector. In the preliminary study, authors examined offshore sourcing decisions at 3 IT start-ups organizations through interviews with senior business executives. A set of frameworks were developed to explain sourcing alternatives and assist managers in deciding which IT service processes to offshore outsource and which are to keep in-house. The proposed methodology will focus on big number of large and medium companies located in the Northwest of USA such as Oregon and California.