Abstract
The value of services in knowledge-intensive organizations like the hospitals is created by the tacit knowledge of the health staff. The weak knowledge transfer activities among the health staff effects on the performance level of the health care services. Hospitals are dependent on continuously learning from mistakes and to make improvements and then to transfer this newly acquired knowledge between units and workers in the organization. It is important to enhance the knowledge transfer behaviors of knowledge source and recipients in the hospitals. This study aims to investigate the extrinsic and intrinsic motivational factors that would be adopted to improve the knowledge transfer processes among the health staff. The data of this study were collected from 475 doctor and nurses that work in three Jordanian hospitals; Albashir Hospital, Jordan University Hospital and Al-Issra Hospital. The collected data were analyzed using many tests such as validity, reliability, demographic and descriptive analysis. The significant results show that there are many extrinsic motivational factors would be adopted to improve the knowledge transfer by the knowledge source and recipients such as reward, ideal salaries, promotions, satisfaction of work position, stability of labor and reputation feedback. On the other hand, there are many intrinsic motivational factors that would be applied to enhance the knowledge transfer such as arduous relationship, altruism, shared understanding, champions and enjoyment to help others. This study helps the hospitals to identify the motivational factors that would be adopted to improve the knowledge transfer processes in order to enhance the quality of health care services.
Highlights
Nowadays, the globalization of businesses increases the competition between the organizations of same industry
The questionnaire validity was assured through two processes; (1) the initiated questionnaire was reviewed by three experts in the knowledge management domain and the given comments are updated in order to finalize the last questionnaire draft and (2) a pilot study was conducted with 51 health staff to assure the reliability and validity of the questionnaire
This study investigates the motivational factors that could be applied to enhance the knowledge transfer among the health staff in the hospitals
Summary
The globalization of businesses increases the competition between the organizations of same industry. The organizations focus on enhancing the competitive advantage of their product and services (Serrat, 2017). The employees need to perform their tasks in the best ways that they can by using the knowledge that are stored in their minds (Cuervo-Cazurra et al, 2018; Cui and Wu, 2016). This type of knowledge can be referred to as tacit knowledge; which requires learning and applying the new and innovated knowledge in the working environment (Alaarj et al, 2016). The knowledge development in hospitals could enhance the innovations and teamwork in the context of the provided services such as surgeries, new medicines discoveries and avoidance
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