Introduction to the Special Section on the Second International Conference on the Human Side of Service Engineering

Abstract

Free AccessAboutSectionsView PDF ToolsAdd to favoritesDownload CitationsTrack CitationsPermissionsReprints ShareShare onFacebookTwitterLinked InEmail Go to SectionFree Access HomeService ScienceVol. 6, No. 2 Introduction to the Special Section on the Second International Conference on the Human Side of Service EngineeringLouis E. Freund, Wojciech CellaryLouis E. Freund, Wojciech CellaryPublished Online:23 May 2014https://doi.org/10.1287/serv.2014.0071This issue of Service Science is partly dedicated to recognizing the Second International Conference on the Human Side of Service Engineering (HSSE 2014), which will be held in Kraków, Poland, July 19–23, 2014. It is one of 12 of the affiliated conferences comprising the Fifth International Conference on Applied Human Factors and Ergonomics (AHFE 2014). AHFE meetings are held every other year.More than 130 presentations in 25 two-hour sessions comprise HSSE 2014. The focus is on the ways in which a service system’s design, operation, and effectiveness could be enhanced by consideration of its human components. Technical and engineering sophistication without broad allowances and enablers for the human coproducers of service cannot result in optimal service outcomes, efficient service completion, or service experiences that stir customer loyalties.The meeting will begin with a comprehensive overview of the human side of service-dominant logic presented by two leaders in the field, Robert Lusch and Bo Edvardsson. The sessions that follow cover topics in education, research, big data, service fascination, context-related services, integrating human and artificial services, and many aspects of service design and innovation. A large percentage of the conference is made up of invited presentations. One of the invited contributions was the paper included in this special section of Service Science by Katri Kallio and Inka Lappalainen of VTT Technical Research Centre of Finland, “Learning About Service Orientation in KIBS: Understanding the Customer as an Active Actor.” The paper provides solid background on concepts that that will be discussed widely during the meeting: cocreation of value in services, the relationship between the human side of service systems and service-dominant logic, service innovation, and experimentation in service design and improvement. It also includes a review of a case study conducted by the authors to more fully understand the interfaces of service-dominant logic and learning theories in the context of a service innovation project.All the full papers, both invited and contributed to the conference in response to the general call, will appear in the AHFE 2014 conference proceedings, which will be published by CRC Press/Taylor & Francis. The Sixth International AHFE conference, which is to become an annual meeting, will be held at the Caesars Palace Hotel in Las Vegas, Nevada, July 26–30, 2015 (http://www.ahfe2015.org). The Third International Conference on the Human Side of Service Engineering will be a prominent part of that conference. Back to Top Next FiguresReferencesRelatedInformation Volume 6, Issue 2June 2014Pages 77-148 Article Information Metrics Information Published Online:May 23, 2014 Copyright © 2014, INFORMSCite asLouis E. Freund, Wojciech Cellary (2014) Introduction to the Special Section on the Second International Conference on the Human Side of Service Engineering. Service Science 6(2):77-77. https://doi.org/10.1287/serv.2014.0071 PDF download