Introduction to Modern Statistical Quality Control and Management

Abstract

PART I: QUALITY MANAGEMENT Total Quality Management: Concepts and Principles Tools and Techniques Implementation Quality Innovators Walter A. Shewhart W. Edwards Deming Kaoru Ishikawa Joseph M. Juran PART II: QUALITY AWARDS Malcolm Baldrige National Quality Award George M. Low Award (NASA Excellence Award) The Deming Prize PART III: QUALITY TOOLS AND METHODS Data and Sampling Problem Identification Tools Brainstorming Nominal Group Technique Multivoting The Seven Basic Quality Control Tools Check Sheets Flowcharts Graphs Histograms Pareto Charts Cause-and-Effect Diagrams Scatter Diagrams Control Charts Control Charts for Variables Uses of Control Charts Variables Control Charts Application of Variables Control Charts Interpreting the Charts Control Charts for Attributes Fraction Non-Conforming (p Chart) Number Non-Conforming (np Chart) Non-Conformities When to Use the Different Control Charts Quality Improvement Stories What is a Quality Im provement Story Step 1: Identify the Problem Area Step 2: Observe and Identify Causes of the Problem Step 3: Analyze, Identify, and Verify Root Cause(s) of the Problem Step 4: Plan and Implement Preventive Action Step 5: Check Effectiveness of Action Taken Step 6: Standardize Process Improvement Step 7: Determine Future Action Other Considerations The Seven Quality Management Tools Affinity Diagram (KJ Method ) Relations Diagram (Interrelationship Digraph) Systematic Diagram (Tree Diagram) Matrix Diagram Matrix Data-Analysis (Prioritization Matrices) Process Decision Program Chart Arrow Diagrams (Activity Network Diagram) PART IV: OTHER QUALITY ISSUES Quality Function Deployment What Is Quality Function Deployment Methodology Relationship Matrix Construction Results Benefits Benchmarking The Benchmarking Process Special Considerations Quality Teams What Are Quality Teams? Types of teams Core Team Participants Selection of Problem or Improvement G uidelines Team Meeting Guidelines ISO 9000 International Organization for Standardization ISO 9000 Final Comments PART V: APPENDICES The European Community: Emergence and Governing Institutions The European Community Institutions of the European Community Bibliography Normal Distribution Table Factors Used to Construct Variables Control Charts Data Collection and Plotting Forms for Attributes and Variables Control Charts INDEX