Abstract
Automation is pervasive and polymorph but still usually not considered as a design option per se when designing interactive systems. This course takes a practical approach to introduce automation, its principles and how this can be used for the design of interactive systems. This one unit course introduces the automation from a Human Factors perspective (such as Levels of Automation) to highlight its foundations, its limitations and how recent research contributions demonstrate the high potential of automation as a design option for interaction and interactive systems designers. The course highlights success stories from various domains such as aviation, power plants and air traffic management. Beyond, it highlights limitations and failures from automotive, aviation (MCAS) and everyday life products (e.g. public spaces appliances). Course attendees will learn what is automation and how this high-level concept can be decomposed into practical elements that can be fruitfully used in interactive systems designs.
Highlights
IntroductionWhile early approaches in automation were focusing on allocating basic functions to the best player (e.g. Fitts’ approach Machine Are Better At – Men Are Better At) [5], this course focuses on the use of the concept of automation for interaction design and for interactive systems designs
Introduction to Automation and to ItsPotential for Interactive Systems DesignPhilippe Palanque, Célia Martinie, Elodie BouzékriTo cite this version: Philippe Palanque, Célia Martinie, Elodie Bouzékri
While early approaches in automation were focusing on allocating basic functions to the best player (e.g. Fitts’ approach Machine Are Better At – Men Are Better At) [5], this course focuses on the use of the concept of automation for interaction design and for interactive systems designs
Summary
While early approaches in automation were focusing on allocating basic functions to the best player (e.g. Fitts’ approach Machine Are Better At – Men Are Better At) [5], this course focuses on the use of the concept of automation for interaction design and for interactive systems designs. Supervision activities are very different from directly performing activities and the migration of activities to the system might have severe consequences, in terms of overall performance of the couple (user, system), in terms of skilling (and especially deskilling) [9], in terms of errors related to the very nature of human behavior [8], in terms of training [4]. This course promotes automation as a mean and not automation as a goal and takes a practical approach to introduce attendees to the principles, methods and tools for the design and the assessment of automation within the design of interactive systems
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