Abstract
The popular press is awash these days with news of the recent worldwide recession and the impact of manufacturing on economic development. However, a few enlightened articles (for example, The Economist [The Economist. 1992. More than meets the eye. (December 26) 91.]) have appeared that challenge the conventional wisdom that only manufacturing matters, an idea popularized in the book Made in America (Dertouzos, Lester, and Solow [Dertouzos, M. L., Lester, R. K., Solow, R. M. 1989. Made in America-Regaining the Productive Edge. MIT Press, Cambridge, Massachusetts.]). All developed economies are service-based economies. The movement toward service-based economies is not a crisis! The true crisis lies in the low productivity that plagues many service operations. Our goal in this special issue is to show how management science and operations research (MS/OR) can and will be a vital force in addressing this crisis.
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