Introducing Change into Complex Cognitive Work Systems

Abstract

Change in a complex system—for example, to its technology, procedures, or information flows— no matter how small, has the potential to create large effects and ripples of disruption. A complex system’s dynamics cannot be fully known, and the effects and disruptions produced by change are difficult to predict. Nonetheless, complex systems can be at least partly understood in terms of patterns in their dynamics, generalizable principles, and mechanisms of control, balance, and adaptation. This panel will focus on complex systems research and what they suggest about how to introduce change into a complex system such that the work system resilience and health are disrupted minimally. Case studies may be discussed, as well; examples of changes to established complex work systems. These changes include introducing remotely piloted aircraft systems (RPAS) into the National Airspace System (NAS), additional automation into air traffic control, and new technology into military air combat training.