Abstract
This paper presents an IT Capability Maturity FrameworkTM (IT CMFTM) which is an archetype of the levels and maturity stages an IT capability goes through as it defines, develops, controls, measures and improves its IT capability in support of value creation for the organization. This model draws upon the author’s research and existing academic research to extend firm level process theory of how IT can be managed to continuously improve the value delivered from IT. Additionally the model draws upon key constructs and concepts from the software capability maturity model [23] to propose maturity states for four inter-related macro-processes which are important for value delivery. For each macro process a maturity curve is described which provides a roadmap of improving process and outcome maturity with respect to each process. Early empirical evidence is shared which supports the hypothesis that improving IT capability and management maturity leads to improved value creation from IT.
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