Intra‐project transfer of knowledge in information systems development firms

Abstract

PurposeThe focus of this paper is on knowledge transfer. The purpose is to investigate intra‐project knowledge‐transfer practice in information systems development (ISD) firms applying a Scrum methodology.Design/methodology/approachCase study of ISD projects and empirical data obtained using in‐depth interviews following a semi‐structured approach were employed.FindingsOne of the main findings showed that Scrum team members believed in the usefulness of knowledge transfer. The study observed extensive personal exchange of knowledge through, for example, meetings and networks, including dialog with the client. The mechanisms observed in creating knowledge transfer were: lean and dynamic documentation, cross‐functional teams, client consultation and feedback, intra‐project meetings, application of project tools and techniques, and management of changes.Research limitations/implicationsFuture research should investigate other organizations and countries, so that these findings may be generalized.Practical implicationsThe study observed extensive personal exchange of knowledge which can be described as people track of knowledge management. This observation coincides with the view that information systems and tools only play a subordinate role in knowledge management widely held by many contributors to the people track of knowledge management. Others argue that the dominance of tacit knowledge in projects is a key challenge. This involves a particular concern for organizational culture and leadership style and has implications for how a project should be structured and managed.Originality/valueKnowledge transfer in ISD projects is studied in this research paper.