Intranet-based management of satellite control center operations

Abstract

Operational management of a multi-vendor fleet of satellites requires the ability for satellite controllers and subsystem engineers to be thoroughly trained in each unique spacecraft as well as having the ability to quickly access accurate operational procedures and technical data. This challenge is especially critical within the Satellite Control Center at INTELSAT. INTELSAT owns and operates a global communications satellite system providing capacity for voice, video, corporate/private networks and Internet services to more than 200 countries and territories. INTELSAT owns 17 geosynchronous satellites, and currently operates another six for other companies. The INTELSAT Satellite Control Center (SCC) operates satellites made by five different manufacturers, creating a unique environment in the management of day-to-day and launch operations. The Satellite Control Center Training and Intranet Services group is responsible for information management and operational system solutions to support the specific needs of both operations and engineering personnel. Utilizing state-of-the-art Instructional Systems Design models and taking advantage of the significant improvements in Internet browser capabilities, HTML, Java Script, C++, and other web-development tools, we provide services, tools, and configurable software to simplify the management of satellite operations. Consistent with the INTELSAT Concept of Operations, the Training and Intranet Services department has provided Intranet access over the past five years to support the following key operational areas: Control Segment Operations, Space Segment Operations, and Launch Operations.