Intranet technology: a tool for enhancing job performance of secretaries in colleges of education

Abstract

The study examined the need for intranet technology as tool for enhancing job performance of secretaries in a world of information overload consequent on changes in office procedures due to technological advancement. The descriptive survey designed was adopted. Three research questions and two hypotheses were raised. A validated questionnaire was administered on 20 secretaries from College of Education, Warri. The generated data were analysed using the Mean Scores and t-test. Findings revealed that intranet technology can assist in proper record management, the level of data and information processing through the use of intranet was rated very high extent and the extent to which intranet aid in disseminating large volume of information was also rated very high extent. Also there is significant relationship between secretaries' job performance and intranet usage. The study, therefore, recommends that academic institutions should adopt intranet technology in office administration for efficient service delivery. Efforts should made by school administrators to train and re-train office workers especially secretaries in ICT hardware and software mostly the internet to enhance their knowledge base.