Interruption management: A comparison of auditory and tactile cues for both alerting and orienting

Abstract

Tactile and auditory cues have been suggested as methods of interruption management for busy visual environments. The current experiment examined attentional mechanisms by which cues might improve performance. The findings indicate that when interruptive tasks are presented in a spatially diverse task environment, the orienting function of tactile cues is a critical component, which directs attention to the location of the interruption, resulting in superior interruptive task performance. Non-directional tactile cues did not degrade primary task performance, but also did not improve performance on the secondary task. Similar results were found for auditory cues. The results support Posner and Peterson's [1990. The attention system of the human brain. Annual Review of Neuroscience 13, 25–42] theory of independent functional networks of attention, and have practical applications for systems design in work environments that consist of multiple, visual tasks and time-sensitive information.