Abstract
Interpersonal conflict is the interpersonal clashes, tension, animosity, and jealousy that occur between people. It is considered destructive as it is characterized by power struggles and personal issues and negatively affects group decision-making and task implementation. The aim of this study was to assess interpersonal conflict between nurses in tertiary hospitals in Dali, the People’s Republic of China, and the relationship between interpersonal conflict and the nurses’ various socio-demographic characteristics. The study found that, overall, nurses perceived a low level of interpersonal conflict. Nurses’ age, marital status, education level, work time, appointment status, and work experience were non-significant variables, and job status a significant variable associated with interpersonal conflict score. This study provides baseline information about nurses’ interpersonal conflict. Nurse managers should use this study’s results to develop positive working environments and reduce interpersonal conflict among nurses.
Highlights
Hospitals are often stressful environments featuring frequent change, challenging and difficult work, large numbers of staff, and a diversity of interactions As such, hospitals may feature higher levels of conflict than other workplaces [1]
Interpersonal conflict is interpersonal clashes, tension, animosity, and jealousy that occurs between group members
The low level of interpersonal conflict among nurses and the absence of a significant link between this score and the variables of age, marital status, education level, work time, appointment status and work experience could be explained by Chinese culture
Summary
Hospitals are often stressful environments featuring frequent change, challenging and difficult work, large numbers of staff, and a diversity of interactions As such, hospitals may feature higher levels of conflict than other workplaces [1]. Task conflict occurs when group members have different opinions about work tasks [4]. It is often considered to be constructive because it can lead to positive outcomes, such as better decision-making. Interpersonal conflict is interpersonal clashes, tension, animosity, and jealousy that occurs between group members. It is characterized by power struggles and personal issues, and it often undermines group decision-making and task implementation
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