Interpersonal communication satisfaction and followers' job stress and job burnout in the Indian hospitality sector

Abstract

Job stress and job burnout today are a few of the pressing issues that cost organisations huge manpower and money. Various empirical studies in the past have successfully proved an inverse relationship between job satisfaction and job stress and burnout of the employees in the hospitality sector. Considering the fact that superior-subordinate communication is one of the important aspects that influence job satisfaction in the employees, no studies till date have specifically investigated on the impact of followers' interpersonal communication satisfaction with the supervisors on followers' job stress and job burnout in the hospitality sector. Hence, this study investigated the relationship between interpersonal communication satisfaction and job stress and burnout among Indian hotel industry employees. The study revealed a significant negative impact of followers' interpersonal communication satisfaction on job stress and burnout, thus implying the need for better interpersonal communication practices between supervisors and followers in the hospitality sector.