Abstract
This paper proposes integrated video techniques, cloud computing, and multisensor data fusion for remote services over Internet. The proposed remote service approach includes three levels of different remote diagnoses: Level (1): Video and audio interaction between customer and remote service sites; Level (2): Signal and data collection from customer to remote service sites; and Level (3): Multisensor data fusion at cloud computing server. The proposed remote services have been successfully tested and evaluated for its performance: (1) 85% of technical manpower saving, (2) 90% of service response time saving, (3) 60% of maximum time to recovery (MTTR) saving, and (4) 95% of service cost saving. In the near future, we intend to implement automated diagnosis and repairing suggestion mechanism to further improve the efficiency of technical manpower of the proposed remote diagnosis and maintenance cloud platform.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
