International offshore students’ perceptions of virtual office hours

Abstract

PurposeThe main aim of this study is to gauge international offshore students’ perceptions of virtual office hours (VOH) to consult with their offshore unit coordinators in Australia.Design/methodology/approachThis paper employs a quantitative and qualitative approach where data was sourced from three offshore campuses over a 12‐month period using a survey instrument. SPSS v20 was used to perform basic descriptive analysis, cross tabulations and chi‐square statistics.FindingsThe study revealed that 81 per cent of respondents indicated a willingness to use VOH. A number of perceived benefits of VOH were also identified, including support my learning, instant feedback, feeling valued and convenience.Research limitations/implicationsParticipants may have inaccurate perceptions which can manifest in misguided data being presented. The willingness by the majority of undergraduate offshore students to use computer‐mediated communication to conduct VOH provides a platform to explore new ways to promote out‐of‐classroom communication. Students may become more engaged in the teaching and learning process and ultimately provide a more enriched and quality experience.Originality/valueThis study addresses a distinctive gap in the existing literature relating to gauging international offshore students’ perceptions of VOH. Furthermore, the study adds richness to a relatively new trend amongst educators in exploring students’ perceptions of VOH.