International Handbook of Practice-Based Performance Management

Abstract

Prologue - Patria de Lancer Julnes, Frances Stokes Berry, Maria P. Aristigueta, and Kaifeng Yang Part I. State of the Art Chapter 1: Emerging Developments in Performance Measurement: An International Perspective - Harry P. Hatry Chapter 2: Assessing Performance in Nonprofit Service Agencies - Kathryn Newcomer Chapter 3. Performance: A New Public Management Perspective - Owen Hughes Part II: Using Performance Information to Improve Program Performance and Accountability Chapter 4. Can Performance Measurement Support Program Performance Improvement and Accountability? - Patria de Lancer Julnes Chapter 5: Using Performance Measurement to Make Administrations Accountable: The Italian Case - Monica Brezzi, Laura Raimondo, and Francesca Utili Chapter 6: Recognizing Credible Performance Reports: The Role of the Government Auditor In Canada - Barry Leighton Chapter 7: Advancing Performance Measurement and Management for Accountability: King County's Collaborative, Incremental Approach - Cheryle Broom and Edward T. Jennings Chapter 8: Analyzing Performance Data - David N. Ammons Part III: Informing and Involving Citizens and Other Stakeholders Chapter 9. Making Performance Measurement Relevant: Informing and Involving Stakeholders in Performance Measurement - Kaifeng Yang Chapter 10: Citizen-Involved Performance Measurement: The Case of Online Procedures Enhancement for Civil Application in Seoul - Seungbeom Choi Chapter 11: Performance Measurement and Educational Accountability: The U.S. Case - Katherine E. Ryan Chapter 12: Experience With Trained Observers in Transition and Developing Countries: Citizen Engagement in Monitoring Results - Katharine Mark Chapter 13: Helping Government Measure Up: Models of Citizen-Driven Government Performance Measurement Initiatives - Marc Holzer and Katherine Kolby Part IV: Performance Budgeting Chapter 14. Performance Budgeting Internationally: Assessing Its Merits - Frances Stokes Berry Chapter 15: Performance- Based Budgeting in Latin and South America: Analyzing Recent Reforms in the Budgetary Systems of Brazil, Chile, Colombia, and Mexico - David Arellano-Gault and Edgar E. Ramirez de la Cruz Chapter 16: Performance-Based Budgeting in Florida: Great Expectations, More Limited Reality - Martha Wellman and Gary VanLandingham Chapter 17: Performance Management and Budgeting in Australia and New Zealand - John Halligan Chapter 18: Performance-Based Budgeting: Integrating Objectives and Metrics With People and Resources - Carl Moravitz Part V: Quality and Performance in Public and Non-Profit Organizations Chapter 19. The Integration of Quality and Performance - Maria P. Aristigueta Chapter 20: Quality and Performance Management: Towards A Better Integration? - Wouter Van Dooren Chapter 21: Performance Information of High Quality: How To Develop a Legitimate, Functional, and Sound Performance Measurement System? - Miekatrien Sterck and Geert Bouckaert Chapter 22: Applying the Common Assessment Framework in Europe - Nick Thijs and Patrick Staes Part VI. Pulling It All Together Chapter 23. Creating and Sustaining a Results-Oriented Performance Management Framework - John M. Kamensky and Jay Fountain