Internal Control System on Using Digital Banking Applications and Services in Jordanian Banks During the Corona Virus Pandemic

Abstract

AbstractA study has aimed at identifying the extent of effectiveness and ability of internal control to supervise digital banking applications and services which have been highly used in Jordanian banks due to the Corona.A descriptive analytical approach has been used due to the nature of the study; a questionnaire has been designed as a tool of data collection and distributed to study sample, composed of internal auditors, chief accountants, and financial managers in Jordanian commercial and Islamic banks. 96 questionnaires have been distributed. Statistical package for the social sciences (SPSS).The study has found that digital banking applications and services used by Jordanian bank have contributed to the achievement of internal control system’s goals. In addition, it has indicated that digital banking applications and systems, used by Jordanian banks, are characterized by information properties which make internal control system more effective and efficient during the Corona pandemic. Moreover, the study has shown that public or regulatory administrative control procedures have achieved the effectiveness of digital banking applications and services used by Jordanian banks in the light of the Corona pandemic; and the procedures and systems of data security and safety have highly affected the effectiveness of digital banking applications.KeywordsInternal controlDigital servicesInternal auditorJordanian banksThe Corona Virus PandemicJEL ClassificationM42