Abstract
Purpose – This paper aims to describe new technologies affecting discovery and delivery and to examine how the explosion of full text sources is pushing interlibrary loan staff toward new roles.Design/methodology/approach – The paper's approach takes the form of a descriptive analysis.Findings – Interlibrary loan staff are becoming expert searchers, providing reference service and refining best practices to better serve our patrons. Resources are described to enhance services.Originality/value – The paper provides a window on the changing roles of interlibrary loan staff.
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