Abstract
This paper has been developed from a workshop held at the 2002 LIANZA (Library and Information Association New Zealand Aotearoa) National Conference “Winds of change: libraries in the twenty‐first century”. The authors attended the 7th International Interlending and Document Supply Conference in Ljubljana, Slovenia, 1‐5 October 2001, where digital topics dominated and several strong themes emerged: the systems needed to find and request document supply (DS); obstacles to finding the items patrons want; the narrowing or widening of access; legal barriers to inter‐library loans (ILL)/DS access; alternatives to ILL/DS for patrons; then finally, the electronic delivery of documents to libraries and to patrons.
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