Interference Effects of Vocalization on Dual Task Performance.

Abstract

Abstract : Voice command and control systems have been proposed as a potential means of off-loading the typically overburdened visual information processing system. However, prior to introducing novel human-machine interfacing technologies in high workload environments, consideration must be given to the integration of the new technologists within existing task structures to ensure that no new sources of workload or interference are systematically introduced. This study examined the use of voice interactive systems technology in the joint performance of two cognitive information processing tasks requiring continuous memory and choice reaction wherein a basis for intertask interference might be expected. Stimuli for the continuous memory task were presented aurally and either voice or keyboard responding was required in the choice reaction task. Performance was significantly degraded in each task when voice responding was required in the choice reaction time task. Performance degradation was evident in higher error scores for both the choice reaction and continuous memory tasks. Performance decrements observed under conditions of high intertask stimulus similarity were not statistically significant. The results signal the need to consider further the task requirements for verbal short-term memory when applying speech technology in multitask environments.