Intercultural Sensitivity and Organizational Citizenship Behaviour of Uganda Hotels’ Staff

Abstract

The study examined the extent to which; intercultural sensitivity and organizational citizenship behaviour are constructs of the social exchange theory and intercultural sensitivity explains organizational citizenship behaviour. A mixed research design was applied to determine the predictive relationship intercultural sensitivity and organizational citizenship behaviour. Intercultural sensitivity significantly predicts Organizational citizenship behaviour.The instruments were adapted to the Uganda hotels’ environment. It was cross sectional yet, behaviour unfolds gradually. Limited qualitative inquiry was undertaken because; only explanations for the quantitative results were sought. The paper domesticates intercultural sensitivity and organizational citizenship behaviour within the social exchange theory and directly tested for the predictive relationship between intercultural sensitivity and organizational citizenship behaviour.