Abstract

Competent intercultural conflict management depends on many factors. One of the key factors is to increase our awareness and knowledge concerning diverse conflict styles and facework issues. Intercultural conflict can be defined as any implicit or explicit antagonistic struggle between persons of different cultures due, in part, to cultural or ethnic group membership differences. Beyond cultural group membership differences and intergroup historical grievances, differences in situational expectations, goal orientations, conflict styles, facework tendencies, and perceived scarce resources (e.g., time, power currencies) may further complicate an already complex conflict situation.

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