Abstract
Background: The last few decades saw an intense development in information technology (IT) and it has affected the ways organisations achieve their goals. Training, in every organisation is an ongoing process that aims to update employees’ knowledge and skills towards goals attainment. Through adequate deployment of IT, organisations can effectively meet their training needs. However, for successful IT integration in training, the employees who will use the system should be positively disposed towards it. This study predicts employees’ intention to use the e-training system by extending the technology acceptance model (TAM) using interactivity and trust. Methods: Two hundred and fourteen employees participated in the study and structural equation modelling was used in the analysis. Results: The findings of the structural equation modelling reveal that interactivity, trust, perceived usefulness and perceived ease of use have direct and positive effects on employees’ intention to use e-training. It was also shown that perceived ease of use had no effects on perceived usefulness, while trust has the strongest indirect effects on employees’ intention. In addition, the results of Importance-Performance Map Analysis (IPMA), which compares the contributions of each construct to the importance and performance of the model, indicate that to predict intention to use e-training, priorities should be accorded to trust and perceived usefulness.
Highlights
Providing a competent workforce is the desire of every modern organisation as its success largely hinges on the performance of its human resource [1]
This paper presents findings theininfluence interactivity trust on intention to findings on theusing influence trust onpublic intention to use e-training in the use e-training
The present study proposes that interactivity and trust have direct influence on intention to use e-training as well as indirect influence on intention through perceived ease of use and perceived usefulness
Summary
Providing a competent workforce is the desire of every modern organisation as its success largely hinges on the performance of its human resource [1]. To have competitive advantage and comply with the demands of the emerging global labour market infrastructure, organisations must create a mechanism that ensures the availability of a workforce with the prerequisite knowledge, skills, and ability to effectively deliver within the existing constraints of global competition. This can be achieved through the provision of extensive training that provides employees with updated knowledge of modern changes in technologies and socio-economic set up in the world of competition [2]. Results: The findings of the structural equation modelling reveal that interactivity, trust, perceived usefulness and perceived ease of use have direct and positive effects on employees’
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
