Interactive topic hierarchy revision for exploring a collection of online conversations

Abstract

In the last decade, there has been an exponential growth of asynchronous online conversations (e.g. blogs), thanks to the rise of social media. Analyzing and gaining insights from such discussions can be quite challenging for a user, especially when the user deals with hundreds of comments that are scattered around multiple different conversations. A promising solution to this problem is to automatically mine the major topics from conversations and organize them into a hierarchical structure. However, the resultant topic hierarchy can be noisy and/or it may not match the user’s current information needs. To address this problem, we introduce a novel human-in-the-loop approach that allows the user to revise the topic hierarchy based on her feedback. We incorporate this approach within a visual text analytics system that helps users in analyzing and getting insights from conversations by exploring and revising the topic hierarchy. We evaluated the resulting system with real users in a lab-based study. The results from the user study, when compared to its counterpart that does not support interactive revisions of a hierarchical topic model, provide empirical evidence of the potential utility of our system in terms of both performance and subjective measures. Finally, we summarize generalizable lessons for introducing human-in-the-loop computation within a visual text analytics system.