Abstract
Trust management represents a relevant challenge for managers in contexts where the adoption of behaviours that prioritize the satisfaction of individual objectives is prevalent over behaviours directed towards social goods. In this theoretical essay, we propose a review of seminal and contemporary authors on inter-organizational trust. Structuring elements of this phenomena were identified, which allowed the analysis regarding the relevance of its contribution to inter-organizational relationships based on trust. In addition, we reviewed some of the main authors who discuss how to operationalize trust in relationships between organizations. In this article, built in the format of a theoretical essay, it was possible to point out some paths to a theoretical model on inter-organizational trust.
Highlights
Trust management represents a relevant challenge for managers in contexts where the adoption of behaviours that prioritize the satisfaction of individual objectives is prevalent over behaviours directed towards social goods
Governance mechanisms are put in place to reduce opportunistic behaviour
Lane (2002) goes further and claims that it is not possible to operate in this environment without interpersonal and/or inter-organizational trust
Summary
Trust management represents a relevant challenge for managers in contexts where the adoption of behaviours that prioritize the satisfaction of individual objectives is prevalent over behaviours directed towards social goods. In this theoretical essay, we propose a review of seminal and contemporary authors on inter-organizational trust. São identificados elementos estruturantes deste fenômeno, que permitem sua análise quanto à relevância de sua contribuição aos relacionamentos interorganizacionais baseados em confiança. As companies engage in cooperation networks to compete more efficiently, a dilemma gains space In their efforts to improve their gains and reduce their costs, organizations tend to put their individual interests before those of their partners. Cultural differences reinforced by competition in the global market makes it even harder to define and operationalize it
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