Intent Classification and Slot Filling Model for In-Vehicle Services in Korean

Abstract

Since understanding a user’s request has become a critical task for the artificial intelligence speakers, capturing intents and finding correct slots along with corresponding slot value is significant. Despite various studies concentrating on a real-life situation, dialogue system that is adaptive to in-vehicle services are limited. Moreover, the Korean dialogue system specialized in an vehicle domain rarely exists. We propose a dialogue system that captures proper intent and activated slots for Korean in-vehicle services in a multi-tasking manner. We implement our model with a pre-trained language model, and it includes an intent classifier, slot classifier, slot value predictor, and value-refiner. We conduct the experiments on the Korean in-vehicle services dataset and show 90.74% of joint goal accuracy. Also, we analyze the efficacy of each component of our model and inspect the prediction results with qualitative analysis.