Abstract
The number of companies using social media to interact with users has been increasing. By analyzing the content generated by users online and mining the information contained therein, companies have applied them to product management and innovation, improving the competitiveness of enterprises. In the face of growing user-generated content, how to achieve effective information mining and transform into product knowledge has posed a challenge to the enterprise. In the background of smart phone products, this paper puts forward the integrated method and key technology of innovation knowledge management based on user-generated content, which should be able to provide a systematic solution for the interactive innovation knowledge management.
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