Intelligent Chatbot For University Information System Using Natural Language Approach

Abstract

High school students begin applying to university during the senior year or upon completion. This marks the beginning of a complete frustration for students as well as admissions staff. Students have countless questions and problems that need to be answered repeatedly and resolved by the admissions staff. The development of the chatbot was carried out with the aim of solving the problems faced by students interested in enrolling in the university by offering consolidated, authentic and accurate information through a live chat window. In the development, the university Chatbot obtains its knowledge from students frequently asked questions and implement dialog- flow as the platform to design the chatbot. Natural language processing is used to create the components required for developing a university chatbot design. The chatbot application implements a search for answers through questions entered from the user. The chatbot is expected to help prospective students register for admission procedures, study programs, and scholarship information. The chatbot will analyse and match categories based on the knowledge that the chatbot has. The goal of this project is to design a chatbot that can be utilized by students on the university's website to get their questions answered quickly and effortlessly.