Abstract
AbstractAccording to Gartner, a leading information technology (IT) research and analysis firm, companies are moving to improve their Business Process Management (BPM) systems by integrating them with their Business Intelligence (BI) Systems—thus making them an “intelligent.” Companies with these new systems would arguably have a competitive advantage. But is this really true? The authors of this article explain what Intelligent Business Process Management (iBPM) actually is and how users may benefit from it in the future. © 2013 Wiley Periodicals, Inc.
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