Intellectual capital management of an organization surrounding VUCA

Abstract

Purpose: The main purpose of the research presented in the article was to diagnose the intellectual capital management process in small and medium-sized enterprises in the Lower Silesian Voivodeship. To achieve this goal, the first part of the article explains the meaning of the term „intellectual capital" based on the scientific literature in the field of management, and then, based on the conducted research, an attempt was made to answer the following questions: which factors determine the process of „intellectual capital management" and what benefits it brings it to companies. Design/methodology/approach: For the research presented in the article, an analysis of the literature in the field of intellectual capital management, knowledge management and competence management was used. Literature studies also concerned secondary sources, which were messages from studies of a similar scope. The use of various research methods allowed to obtain a broader context of the studied phenomenon and ensured a higher quality of research. This differentiation was aimed at obtaining consistency of empirical grounds for inference. The diagnostic survey was adopted as the leading method. Other methods used in the work performed auxiliary (supplementary) functions. Findings: „Intellectual capital management" in the global economy is a resource of strategic importance affecting the market value of the organization itself and providing a competitive advantage. Building a significant intellectual capital of an organization in the VUCA environment requires the use of appropriate methods and tools supporting management, systematic measurement, constant comparison with the competition, elimination of barriers to knowledge sharing. Research limitations/implications: In the future, research will be continued on a larger research sample Practical implications: The article presents the results of research conducted among several dozen small and medium-sized enterprises in Lower Silesia. The research is of a pilot nature, but the research results are very interesting and encourage research on a larger scale. They are a valuable source of information for managers responsible for creating the intellectual capital of the organization in terms of acquiring and sharing knowledge. In turn, for people responsible for recruiting employees, the results may be useful in developing a candidate profile, in particular when identifying key competences of knowledge workers. The results also indicate the demand of the Polish market (especially medium-sized companies) for IT infrastructure that enables the acquisition, processing and collection of information. Originality/value Based on empirical research, the article proposes an original set of system solutions in the field of human capital management to improve the functioning of the organization in the VUCA environment. Keywords: intellectual capital management, knowledge management, human capital. Category of the paper: Research paper.