Abstract
The problem of the catering business is that tastes tend to be less tasty, mistakes in choosing non-quality cooking ingredients, and employees (chefs) tend not to be painstaking, so it is interesting to research by investigating the relationship of intellectual capital with the innovative behavior of women managers and impacting on business performance through competitive advantage. From 25 catering businesses headed by women managers, we set managers and employees (cooks) as 75 respondents (purposive sampling) with data analysis using WarpPLS 7.0. We found that the better the intellectual capital, the better the innovative behavior of female managers, and the better the catering business performance in Makassar City. We found that the better the intellectual capital, the better female managers' innovative behavior, and the better the catering business performance in Makassar City. We also find that behavior innovation is getting better so that this business has a competitive advantage and good business performance.
Highlights
Some SMEs in Makassar City tend to choose the catering business as their mainstay business
We identified 27 catering businesses in Makassar City and 25 which were headed by female managers
We found that all-female managers were married and a small proportion of employees were not married
Summary
Some SMEs in Makassar City tend to choose the catering business as their mainstay business. Opening a catering business is enough to take advantage of the existing kitchen and the raw materials are obtained (Kurnia, 2014). This business tends to be easy to do and easy to get raw materials, this business still has several problems. Employees (chefs) tend not to be painstaking in cooking, as a result, they have no competitiveness What this business actor does is create competitive attributes through flavors that match the customer's tongue, not the manager's tongue. It requires patience by employees (chefs) in cooking with the assumption that they can produce fresh and quality ingredients. Some of these business phenomena are interesting to do research on
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