Intellectual Capital and Operational Excellence: An Influential Assessment

Pavitra Dhamija

doi:10.33889/ijmems.2020.5.6.081

Abstract

Competent intellectual capital is one of the most essential wealth that an organization requires in the present era of cutthroat competition. Operations management is nothing but management of operational processes in every big and small organization, and such activities constitute a major chunk of all organizational activities. Therefore, the present work targets to explore the association between intellectual capital and operational excellence, review of already conducted studies in the said area, and future directions through systematic literature review process. A total number of 165 articles provided by Scopus database (2010 to 2019) is used for analysis and interpretation. Bibliometric analysis and network analysis deliver significant clusters (operations management and optimization; intellectual capital and intellectual investment; knowledge management and decision support system; strategic planning and resource allocation; sustainable operations management and performance standards; behavioural research and change management), which is in turn a novel contribution of this article. The study concludes with a proposed conceptual model and key take away for researchers, academicians, and managers.

Highlights

Operational excellence is the key to achieve profitable operational performance
Review of Literature Operations management is nothing but management of operational processes in every big and small organization that constitutes a major chunk of all organizational activities (Mahapatra et al, 2010; Skotner et al, 2011; Dubey and Gunasekaran, 2015)
3.2 Initial and Refined Search Results Scopus database forms the base of present work as it populates the largest repository of articles (70 million, as per the information available on the Scopus website on 10 October 2019) in the form of articles, articles in press, conference papers/proceedings and books

Summary

Introduction

Operational excellence is the key to achieve profitable operational performance. Broadly, operational excellence is dependent upon various resources not limited to financial, infrastructure and technological. Intellectual capital/resources form the base of every other activity/process in an organization (Cheung et al, 2010; Chen and Delmas, 2011; Tan et al, 2013). Competent intellectual capital is one of the most essential wealth that an organization requires in the present era of cutthroat competition (Huang et al, 2010; Cherrafi et al, 2018; Chen et al, 2019; Dhamija et al, 2020). Efficient and wise use of intellectual capital leads to excellent operational performances (Cahill et al, 2011; Priya and Ranjith Kumar, 2015; Modrak and Soltysova, 2018; Kalaitzi et al, 2019). Chugani and Jung (2010), Siebers and Aickelin (2011) and Simonetti et al (2015) opine that successful management of operations is entirely dependent upon intellectual capital of organizations. An effectual orientation of above said combination delivers sustainable competitive advantage to contemporary organizations (Chugani and Jung, 2010; Siebers and Aickelin, 2011; Simonetti et al, 2015)

Methods

Discussion

Conclusion