Abstract
Abstract: This study aims to identify the integration between quality tools and multi-criteria methods, using a bibliometric and systemic analysis. In order to meet this research objective, the methodology used to select the bibliographic portfolio, perform the bibliometric and systemic analysis was the ProKnow-C (Knowledge Development Process – Constructivist). As result were selected 17 articles that represented the bibliographic portfolio and 351 articles as reference for the bibliographic portfolio. The results highlight the journals: Expert Systems with Applications e Applied Soft Computing Journal. The most aligned articles with the theme were, “Supplier selection paradigm: An integrated hierarchical QFD methodology under multiple-criteria environment”, and “Decision making with the analytic hierarchy process”. In the systemic analysis were considered six lenses, according to the theoretical affiliation MCDA-C, and was concluded that the articles were not totally aligned with this specific affiliation. The AHP and TOPSIS methods stood out as the most used methods in this portfolio. It was verified that the quality tools when used integrated with multi-criteria methods allow the creation of decision making evaluation models for scenarios present in the papers found in this research.
Highlights
The quality management systems favor the processes optimization increasing the operation productivity; these systems can be considered a strategic differential for the companies (Maekawa et al, 2013)
It was verified that the quality tools when used integrated with multi-criteria methods allow the creation of decision making evaluation models for scenarios present in the papers found in this research
The first journal, among other subjects, had its publications focused on the fuzzy logic approach, corresponding to multi-criteria analysis, while the second, focused on business management, which belongs to the quality management topic
Summary
The quality management systems favor the processes optimization increasing the operation productivity; these systems can be considered a strategic differential for the companies (Maekawa et al, 2013). The main authors which approach the quality management topics cite the improvements provided by the use of this management system, such as: customer satisfaction, high cost-benefit ratio, quality from process improvement, people training, and production economically, standardization, and increasing of enterprises competitiveness (Feigenbaum, 1994). In order to meet the established quality concepts, several tools have been used in various contexts; Andrade (2013) utilized in his research, the PDCA cycle (Plan, Do, Check, Act), Six Sigma, Management Excellence Model, 5S, ISO 9001 (International Organization for Standardization). In order to meet the established quality concepts, several tools have been used in various contexts; Andrade (2013) utilized in his research, the PDCA cycle (Plan, Do, Check, Act), Six Sigma, Management Excellence Model, 5S, ISO 9001 (International Organization for Standardization). Silva & Sartori (2014) applied a stratification tool; check sheet, Pareto diagram, cause and effect diagram (Ishikawa), histogram and 5W2H. Marques & Monteiro (2014) cited brainstorming as a relevant method of raising hypotheses and favoring the ideas flowing. Paulista et al (2013) applied Six Sigma methodology in their research
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
