Abstract
<p>Facilities Management (FM) industry players must be mindful of the current economic digitisation. It aims to empower the community and industry players with digital skills and digital-based businesses. Positively, this also will benefit FM industry players. Therefore, many FM organisations are starting to take advantage on IoT, big data analytics and mobile phone application in their activities. This paper utilised a literature review to discover the application of IoT, big data analytics and mobile application in FM processes. Then, a case study on Al Nabooda Chulia Facilities Management Co LLC (AN.C) success story as the recipient of Urbanise Smart City Pioneer Award 2017 were cross-examined on the tools they use in digitisation FM. The novelty from the integration of IoT, big data analytics and mobile phone application towards digitisation FM has significantly reducing management costs and improving facilities performance and service quality. The paper highlight an example of digitisation of FM activities that successfully optimising and innovating the current FM practices with the paradigm shift from cost management towards value creation in the future.<strong> </strong></p>
Highlights
IntroductionMost developed country is keen to be the champion of digital power
In this digital era, most developed country is keen to be the champion of digital power
This paper utilised a literature review to discover the application of Internet of Things (IoT), big data analytics and mobile application in Facilities Management (FM)
Summary
Most developed country is keen to be the champion of digital power This new narrative of economic digitisation aims to empower the community and industry players with digital skills and digital-based businesses. FM industry players demand a d rastic transformation towards digitisation to keep relevant and competitive They need to build and develop capabilities in making operational decisions based on real-time analytical data in service delivery. Analytics is the analysis of data in order to discover important and significant patterns and trends [23] Both support comprehensive real-time computations network by connecting humans, systems, services, devices, and things that empowering digitisation business operation [24]–[26]. Keep in mind that IoT devices, data analytics and mobile applications has significant technical challenges as these devices are from different types, vendors, and product models [27]
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