Abstract
Research described in this article provides analysis of potential improvements gained to management process of higher education institutions and strategic planning by applying EFQM model and European Standarts and Guidelines (ESG). This research indicates the most crucial process elements of strategic planning in higher education institutions. Authors have analyzed pilot project where the EFQM excellence model and ESG are applied to the process of the strategic planning. Based on Riga Technical University’s pilot project this article describes the role of EQFM excellence model and its impact on reaching the strategic targets set by the higher education institution. Authors have analysed and within focus groups explored the EFQM excellence model and ESG, identifing most critical aspects and facotrs of application process to strategic planning and quality assurance. Based on lessons learned authors have suggested a set of activities Riga Technical University should introduce to improve the strategic planning, structure of internal processes and quality management.
Highlights
Universities as other organizations can develop their strategy based on commonly used principles, it is important to differentiate themselves from other higher education institutions in the region and create a new unique niche
Along with general strategic goals, management is recommended to define the horizontal priorities – areas of tasks, which will allow University reaching the aims of core priorities
EFQM model allows creating a valuable process for reaching universities strategic targets set in the strategy
Summary
Action Plan states how the organization will implement its goals, by defining clear step-by-step tasks, setting the responsible units for the results and allocating deadlines It cannot be developed by the higher management alone, middle level managers should be involved as well. Jankal and Jankalova (2016) mention EFQM Excellence model, as the approach to assessing the excellence of business subjects is undergoing constant changes, individual areas and criteria serving for the general assessment of excellence are being changed and amended It is based on 8 fundamental concepts of excellence (adding value for customers; creating a sustainable future; developing organizational capability; harnessing creativity & innovation; leading with vision, inspiration & integrity; managing with agility; succeeding through the talent of people; sustaining outstanding results).
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