Abstract
One of the difficulties that occur in the model is to decide the weights of quality characteristics. This is due to the interrelations existence among the quality factors based model ISO 9126. Each of these characteristics can influence or even contradict each other. The interrelations existence among the factors affects the weight of characteristics software quality, and will affect the software quality calculation. Therefore, researchers will integrate DEMATEL and ANP methods for calculate the weight of characteristics software quality based model ISO 9126. DEMATEL method used to calculate sum of influences for each characteristics model ISO 9126, while the ANP method used to calculate local weights and global weight for each sub characteristics model ISO 9126. Results from this study is the value of local weights for each of the characteristics of ISO 9126, and global weights for each sub characteristics ISO 9126 which represent the level of importance of the characteristics and sub characteristics ISO 9126.
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