Abstract

Managers need to create and sustain internal systems and controls to ensure that their customer focused strategies are being implemented. Companies are currently in a spiral of permanent optimization. Accordingly, many companies turn to their core activity. In this framework, one notices the development of the concept of “industrial partnership”. In this context and to control the customer–supplier relationships (CSR), we proposed a self-organized control model in which all partner entities (customers/suppliers) negotiate to guarantee good quality connections between customers and suppliers. This means meeting customer expectations as closely as possible and respecting supplier capacities. In this proposal, self-organized control is characterized more precisely by an organizational architecture of the flat holonic form type. This flat holonic form is based on the concept of autonomous control entity (ACE). The holonic architecture, the behaviour of an ACE, the interaction mechanisms between ACEs and the self-evaluation supplier process are presented, and then the modelling of ACEs using discrete event system specification (DEVS) is described. An implementation of the simulation of such a system was done via a distributed simulation environment high level architecture (HLA). A case study illustrating the proposed approach is presented.

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