Abstract
Abstract This paper draws attention to the kinds of integration challenges that governments will need to overcome in moving towards greater e-government maturity. A model for e-government maturity is presented that describes four progressive stages of maturity: informational e-government, transactional e-government, process integrated e-government and service integrated e-government. A broad set of integration challenges are identified and discussed that include the need for common multi-agency objectives, citizen relationship management, collaborative process design, IT systems integration and usability engineering. It is suggested that countries such as the UK and Singapore, which are considered most advanced in terms of e-govern-ment, still have a way to go in addressing these integration challenges.
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