Integrating psychological education into aviation service teaching on social anxiety of flight attendants

Abstract

BackgroundThis study examines the influence of optimized aviation service education integrated with psychological education on social anxiety disorders among cabin crew members. Social anxiety disorders are prevalent among individuals working in high-demand social interaction professions, such as cabin crew members, and interventions targeting these disorders are crucial for their well-being.Subjects and MethodsThe study involved a sample of 150 cabin crew members, aged 25 to 35, from a major airline. Participants were randomly assigned to two groups: the experimental group (n=75) and the control group (n=75). The experimental group received optimized aviation service education integrated with psychological education, while the control group received standard aviation service education. The Stanford Acute Stress Response Questionnaire (SASRQ) and the 3-min Confusion Assessment Scale (3D-CAM) were used to assess social anxiety levels before and after the intervention. The intervention was conducted over six months, with weekly sessions of optimized education for the experimental group.ResultsAnalysis using SPSS23.0 showed that the experimental group demonstrated a significant reduction in social anxiety levels compared to the control group (P<0.001). The experimental group experienced an average decrease of 55% in social anxiety symptoms, indicating the positive impact of optimized aviation service education integrated with psychological education on social anxiety disorders among cabin crew members.Conclusions Incorporating psychoeducation into aviation service education can effectively alleviate social anxiety disorder in flight crews. Optimized educational methods produce better outcomes than standard education alone. Implementing this integrated intervention can greatly support the mental health of cabin crew and contribute to improved performance and passenger satisfaction.