Integrating fuzzy analytic hierarchy process with PROMETHEE method for total quality management consultant selection

Abstract

Evaluation of the proper and appropriate consultants can play an important role in successful total quality management (TQM) program implementation and helps the manufacturing organizations to attain competitive advantage. In general, many conflicting factors affect the appropriate consultant selection problem which adheres to uncertain and imprecise data. In this paper, a simple, systematic and logical scientific approach is structured to evaluate TQM consultant through integrating Fuzzy Analytical Hierarchy Process with the Preference Ranking Organization Method for Enrichment Evaluations. The proposed decision-making approach takes advantage of the synergy between these two well-known multi-criteria decision-making methods in which their strong and weak points are detected and a ranking is provided which facilitates the final selection for the decision-maker. To accredit the proposed model, it is implemented in a furniture industry in Bangladesh. The results indicate that technical/administrative is the most significant criteria whereas work experience in related field is the most important sub-criteria.