Abstract
Amongst the current trends in commercial real estate and workplace solutions sector, smart, agile, or digital workplaces that provide flexible and smart working environments have become more important and preferred solution. Globally many companies have been transforming their workplaces into agile workplaces to exploit the benefits including, but not limited to reducing real estate footprint, sustainable & energy efficient operations, improving employee motivation & efficiency, and therefore reducing operational costs. The workplace transformation has a significant impact on employee performance and engagement due to the cultural change it brings along. This cultural change must be well managed across all phases of the project to ensure the success of the workplace transformation. This success criterion is an important performance indicator which, is generally measured as user experience upon completion of the project. To effectively manage this process, cultural change management activities should be integrated with the project, design & construction schedule and linked with the project activities. The objective of this research is to provide a framework program for the cultural change management activities that need to be managed as part of the office transformation and refurbishment projects and integrating them with the project schedule. A focus group study method has been conducted to achieve the objectives of the study. Detailed findings, key change management activities and the framework program have been provided in this paper.
Highlights
Over the last 20 years, there has been a rapid and substantial change in the way that the employees work and the way that the organizations conduct their business
The participants have stressed the importance of implementing the change management process during a smart workplace transformation project especially involvement at the earliest stages of the project
The processes and cultural change management activities may differ from one project to another depending on whether the project will be a workplace relocation or a transformation within the same premises
Summary
Over the last 20 years, there has been a rapid and substantial change in the way that the employees work and the way that the organizations conduct their business. Major developments in technology and the economy had a significant impact on this change. As the work style evolves and changes, workplaces evolve to accommodate these changes. With the rapid development of technology and global concerns such as economy, environment and sustainability have enabled the development of a new type of workplace that is flexible, agile, productive, user friendly, technological and smart. Businesses started realizing the advantages and importance of transforming the workplaces into an environment that reflects technologies, new & modern work styles and user preferences such as collaboration culture [1]. The evolution of the workplace and work culture has brought several challenges, concerns and risks related with the human factor due to the major change it involves; such as risks related with the end-user satisfaction from project
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