Integrating Artificial Intelligence into Knowledge Management Systems: A Systematic Review of the Synergy between People and Technology

Abstract

he paper purposes to explore the association between AI and KM by analyzing how AI can contribution companies in handling and using information to improve knowledge processes efficiently. An electronic bibliographic database search and the reference lists of pertinent review articles were used to conduct a systematic review. To guarantee a thorough and organized approach to examining the literature, the study utilized the PRISMA criteria and the PICO model. The results found that the strong relationship between AI and KM. Knowledge management (KM) offers a structure for organizing and managing knowledge, while artificial intelligence (AI) enables machines to learn and process enormous amounts of data. This similarity between AI capabilities and KM framework is crucial for improving organizational information management procedures. Factors including organizational structure, rewards/incentives, and communication, trust, and information systems all play a role in how firms share their knowledge. Organizational performance is enhanced through optimized knowledge management and flow when AI is integrated into KM systems. This leads to more efficient knowledge resource distribution, providing organizations with a competitive edge. Future research should explore the potential of smart assistant systems, which offer social welfares and strengthen competitive advantage. The study also emphasizes the importance of understanding leadership traits and organizational structures that are essential for consistent performance through effective KM practices