Abstract
Objective: to identify the key benefits and potential risks associated with the use of artificial intelligence in ERP systems to improve decision-making processes, management efficiency and operational performance of various sectors, including commercial and non-profit organizations. Methods: systematic literature review, empirical data analysis, analytical and experimental research methods. Results: the key directions of artificial intelligence implementation in ERP-systems are reflected, providing improvement of operational efficiency, customer relations, as well as optimization of business processes, data management, supply chain and personnel management, automation of operations related to finance, optimization of customer relations; implementation of artificial intelligence in ERP-systems reduces inventory management costs, improves the accuracy of forecasting andinventory optimization, accelerates financial analysis and increases the accuracy of budgeting, resulting in reduced budget planning time; it also increases productivity by optimizing necessary production processes and reducing equipment downtime. However, there are also risks of confidential data leakage, unauthorized access to data; job losses due to automation of tasks; and vulnerability to cyberattacks. Scientific novelty: the little-studied directions of artificial intelligence integration in ERP-systems are analyzed; an integrative approach to the application of artificial intelligence in ERP-systems is proposed, which combines methods of machine learning, natural language processing and predictive analytics and provides a comprehensive assessment of the complex impact on the business processes’ efficiency. Practical significance: the formulated directions for solving the identified problems of artificial intelligence integration in ERP-systems can be implemented in practice, as they will enable to better take into account local requirements and laws.
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