Integrated local service systems: Part 2

Abstract

Computer systems can support the delivery of services to many separate organizations and the provision of direct citizen access to local services. Discusses the options available for supplying the systems necessary to fulfill these functions. Adopting a middleware approach, allows for relevant information to be extracted from separate systems for display at the front end or enables information entered at the front end to be transferred to one or more of the back‐end applications. The advantages and disadvantages are outlined. An ILSS provides a strategy for using IT to support an operation such as the administration of benefits.