Abstract
INTEGRATED APPROACH TO COMPETITIVE UTILITY OPERATIONSIn today's market, public utilities are under pressure to become competitive with private sector operation and maintenance contractors. This paper presents an overview of a model that utilities can use to affect changes that enhance their competitive status.The model assimilates the competitive components of benchmarking, technical improvements and organizational improvements re into an Integrated...Author(s)Wayne M. KimballSourceProceedings of the Water Environment FederationSubjectSession 20: CompetitivenessDocument typeConference PaperPublisherWater Environment FederationPrint publication date Jan, 2002ISSN1938-6478SICI1938-6478(20020101)2002:4L.641;1-DOI10.2175/193864702785301394Volume / Issue2002 / 4Content sourceUtility Management ConferenceFirst / last page(s)641 - 660Copyright2002Word count448
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