Abstract
Our aim is “Customers want to be able to buy offline insurance with confidence”. According to business experts the news came that the entire insurance industry will adopted by the e-commerce. So the peoples those who still referring offline insurance to make them understandable, easily adoptable about offline insurance our research will help them. For a new generation of working professionals, offline insurance is the bridge that connects the digital age and the challenges of adult life. With internet access is rising and a young generation of working middle class professionals reaching the cusp of adult life, offline insurance business is gathering momentum. Our research reveals that, while of course there are significant variations in customer attitudes and behaviors around the globe, driven by the diverse economic, demographic, competitive and regulatory environments, there are some underlying themes that are remarkably consistent. Listen to the voice of the customer.
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